RETURN & REFUND

14 days to change your mind:

All items bought on the site TheWan.eu can be exchanged or refunded. The period within which the customer is able to request an exchange or a refund is within 14 days of receiving the item. All items must be unworn and in new condition. All items must be returned in their original packaging, also in good condition (packaging not ripped for example).

Return costs are your responsibility. You can also ask us for the pre-paid return label on thewan.eu/contact. (Return label at € 5.90 for France mainland, return label at € 9.90 for Europe zone 1 *)

This is a pre-paid label for returning products that do not suit you, at a lower cost !

TO RETURN AN ARTICLE THAT YOU HAVE ORDERED:

  1. Go to the Contact us and choose Return an Item.
  2. You select the order reference from the Order Reference menu and choose the item you want to return. 
  3. You add your Reason for return and additional information in the Message box. (If you want a pre-paid label, please indicate it in your message)
  4. Click the Send button. You will receive an email with the return address for you to return the parcel.
  5. You return the parcel to the following address: TheWan - 39 RUE LECOURBE - 75015 PARIS FRANCE
  6. After receipt of your parcel, we will refund you..

REFUND

  • The refund should be finalized within 3 working days after we receive the package, but for some banks the refund can take up to 10 working days before appearing on your statement.
  • The refund will be automatically issued to the payment method you used to place your original order.
  • The refund including shipping costs already paid (excluding perishable goods, pre-paid return label, partial return and personalized products)
  • If you’re returning your whole order and you’ve paid for delivery we'll refund the cost of Standard Delivery (Colissimo) to your country even if you've used one of our quicker delivery options. 

NOTE

  • You must pay the return fee. For more information check out our Delivery page.
  • All items must be returned in perfect condition, worn or damaged, with no trace of use and in their original packaging. The return voucher must be inserted inside the package. 
  • Download the Returns Note here.

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