Terms and Conditions

Updated on 2019-04-26


The E-shop of thewan.fr, has been set up by SARL THE WAN, 39 rue lecourbe, 75015 Paris (804 128 999 RCS of Paris), that is the operator of this site. The General Terms and Conditions detailed below (hereafter "the General Conditions") govern exclusively the contractual relationship between THE WAN (hereafter "Thewan.fr" and the buyer (hereafter "the Buyer "). They are intended to define the rights and obligations of the two sides in the online sale of goods and services offered on the online shop of the website thewan.fr (hereafter " the Site ").

THE WAN has the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in effect on the date of the order by the buyer.



The customer acknowledges having taken notes, when placing an order, of the particular conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between thewan.fr and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions contained in any other document, except prior, express and written derogation.



The photographs illustrating the products do not enter the contractual field. In the event of errors, the responsibility of thewan.fr will not be engaged. The majority of products offered to its customers by thewan.fr are available in our warehouse.



The prices are presented in euros all taxes included for Metropolitan France. The amount of VAT is indicated when a product is selected by the Customer. If the VAT rate were to be changed, these changes could be passed on to the prices of the items without the customer being informed beforehand. thewan.fr reserves the right to modify its prices at any time but the products are invoiced at the price in force at the time of registration of the order.



Automatic registration systems are considered to be proof of the nature, content and date of the order. thewan.fr confirms the acceptance of its order to the customer through the the e-mail address that the latter will have communicated. The sale will only be concluded after confirmation of the order. thewan.fr reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or for any other reason whatsoever. The information stated by the purchaser, when taking an order, commits the customer: in the event of an error in the recipient's address details, the seller cannot be held responsible for the impossibility of delivering the product.



The products will be sent to the delivery address that the buyer indicated during the ordering process, only in the agreed geographical area. The participation in the processing and shipping costs is inclusive of tax. When shipping a complete order, thewan.fr provides an original invoice including delivery charges and VAT.


thewan.fr delivers parcels all over mainland France. Any risk or loss is borne by the purchaser from the moment the products have left the premises of THE WAN.


Metropolitan France

thewan.fr offers you 3 delivery services in Metropolitan France: Mail shipping with Lettre suivie MAX, standard shipment with Colissimo and express shipment in 24h with Chronopost. 


thewan.fr offers you 2 delivery service in Europe: standard shipment with Colissimo international and express shipment with Chronopost.

France Overseas (Reunion, Guadeloupe)

thewan.fr offers only 1 delivery service: standard shipment with Colissimo.


Delivery costs calculated according to the weight of the parcel, the destination and the postal service chosen. The amount is indicated automatically on your order form.


thewan.fr proposes to its customers to withdraw their orders, in the shop, at 39 rue lecourbe, 75015 Paris. Customers have up to a month to pick up the parcels from the date of sending the notification sent by mail "ready for withdrawal in store".


For any information or question, the customer can address from Tuesday to Saturday, from 11:00 to 19:00 to the Customer Service of the company.


Tel: +33 (0) 9 84 59 16 88

Fax: +33 (0) 9 89 59 16 88

E-mail: contact@thewan.fr



The price charged to the customer is the price indicated on the order confirmation sent by thewan.fr. The price of the products is payable in cash on the day of the actual order. Payment is made by credit card or by Paypal. Online PAYMENT LCL SHERLOCK'S allows you to set up via a LCL banking server in a secure environment. Your bank card number is then directed to the bank's servers, your payment is made directly to a bank in a secure environment without going through the server of the shop, which guarantees that your N ° are known Only from our banking partner (LCL). The order validated by the customer will be considered effective only when the banks of payment bank concerned have given their agreement. In case of refusal of these centers, the order will be automatically canceled and the customer informed by e-mail. In addition, thewan.fr reserves the right to refuse any order from a customer with whom there is a dispute.



You can return your item within 14 days, from the day of receipt of your order. You can find all info on the “Return” page. 

For all return requests, please send us your request using the Contact us page. We will contact you after receiving your request.

Then you can send us the items you want to return.

Our address is



75015 PARIS




thewan.fr, for the purposes of the service, reserves the right to collect personal data relating to users of the site, in particular by means of "cookie".

In accordance with the provisions of Law no. 78-17 of 6 January 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (National Data Protection Authority) under N ° 1995133 v 0. In accordance with this law, you have a right of access to the data, as well as a right to modify and delete them.

To exercise this right, simply write to THE WAN via the contact form in the "Contact" section, or send a letter to THE WAN at: 39 RUE LECOURBE 75015 PARIS.

You can also access the information about you and make any necessary adjustments directly on the site by visiting your account.

Finally, you can also unsubscribe from the newsletters proposed by thewan.fr by clicking on the link provided at the bottom of the page in the last newsletter received.  


For all stages of access to the site, consultation, filling out forms, ordering, delivery of items or any other service, THE WAN has only an obligation of means. Consequently, thewan.fr cannot be held responsible for all inconveniences or damages inherent in the use of the Internet network and totally outside the diligence and precautions taken by thewan.fr.

In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer virus, cannot engage the responsibility of thewan.fr. Likewise, any act characterized as major force within the meaning of the jurisprudence of the Court of Cassation exempts thewan.fr completely from any liability. Customers benefit from the guarantees granted by the brands present on the site.



All elements of thewan.fr, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of thewan.fr.

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